The Button Of Doom

The Button of Doom – sounds ominous. Well, it’s meant to be. No, it isn’t some new feature in the latest version of that popular computer game, Doom, now into Version Doom3.

Nor are we talking about the way Jared Spool uses this term for the ‘Back’ button on your computer. He rightly feels that if a web page forces you to use the ‘Back’ button, then there is a good chance that many visitors won’t get it right. if you wanted to keep that visitor on your website, you may well have offered instead the ‘Button of Doom’.

No, here we’re talking about something much more evil. It looks so innocent, but we’re talking here about that Snooze Button on your alarm clock. Some people jump out of bed eager to get to the excitement, the challenges and the good experiences they’re hoping for during the day. Others automatically hit the Snooze Button for another 10 minutes of dozing. .. and again. .. and again. Procrastination – for some people it’s almost like an addiction. How dreadful and how insidious. The inventor of the Snooze Button knew what he or she was doing. Feed the addiction when people are only half awake.

There has been one attempt to reduce the impact of the addiction. You’ll find that in an article on “Snooze button addicts defeated by runaway clock“. If you want to go that route, here’s a summary of what is on offer:

After you hit the snooze button, the contraption rolls off the bedside table and zooms away on a set of wheels to some other part of the room, finding a new hiding place every day.

I think this is all being taken too lightly.

The Snooze Button is really the Button of Doom. It goes entirely against the principles set out by Dave Allen of the Get Things Done company. You should decide when you’re going to do something and then do it. I like the quote by Jason Womack on the GTD website:

What do you mean it takes more energy to hit the snooze alarm?’ someone asked recently. When I learned about the importance of making and keeping agreements, I stopped hitting the snooze button on my life-alarm clock.

That’s more like it. Let’s take this Button of Doom seriously.

Tags: Button of Doom, Snooze Button

International Movers – That's Cre8asite For You

International Moving – the very words are enough to strike panic in the calmest of souls. Of course that’s if you’re physically moving your goods and chattels around the world. The Cre8asite Forums upped stakes and moved entirely during the night hours of Friday evening. Massive databases were involved so switching hosts is no easy task. However for anyone in North America the move was entirely painless and almost undetectable, except for an astonishing increase in the speed of operations. Visit the Cre8asite forums to see the difference.

Behind the scenes, the move illustrates the powerful features of the Internet. It really does make the whole world a global village as is often said. The Cre8asite Forums were graciously hosted by JustAskThem.com, courtesy of its owner, Alan Runfeldt. The amount of support given was phenomenal but, as the volume of activity on the Forums grew, response times were on occasions sometimes slow. Thankfully, Ron Carnell, a moderator at Cre8asite, has agreed to host the Forums on one of his systems. Nothing easier you might think since both hosts are in the United States. However when you have complex databases and interlinking processes even moving across the street can be hazardous.

The reason for calling this an international move is that the ‘moving’ was in fact done largely by Michael Motherwell, (aka projectphp) in Australia, with support from Dave Child, (aka ILoveJackDaniels) in the UK and of course Ron Carnell in the USA. Tim Malone, another Australian Cre8asite moderator, was on hand to check whether all of the complex system was functioning as it should in its new home. This occurred during the witching hours of Friday night. So when most North American Forum visitors clocked in on Saturday morning all was as usual, apart from a congratulatory message that the move had been successful. Indeed it had. The Forums now respond so fast that they’ve earned the name, Speedracer.

So hearty thanks to the redoubtable team that made it happen from all the Cre8asite community.

Tags: International Movers

One Click Without Scrolling

Perhaps most folk have heard Jared Spool’s phrase, “The Backbutton is the Button of Doom”. In other words, don’t assume that website visitors will use the backbutton to navigate. They may well decide to jump out of your website and then you’ve lost them. This was brought home to me with a vengeance yesterday where the web designer had blocked the action of the right mouse button so the Back Button was up at the top of the browser window. In that case, g’bye.

The reason why I mention all this is that reviewing website traffic, I sometimes wonder how people get around my website. They don’t seem to have followed a logical progression. I then worry that some didn’t do that but clicked away. So I’ve now adopted a new mantra:
One Click Without Scrolling To explain, I try to think what paths folk may be taking through the website. I then try to arrange that for most of them, when they want to move to another web page, there is a clickable button or link in their visible window. So they don’t have to scroll and certainly don’t have to use the Doom Button.

It’s just following up on that other Jared Spool notion of giving people the scent of where they want to get to. This is not rocket science and more often than you realize, it’s easy to do. So print out those words, One Click Without Scrolling, big and bold and stick it up close to where you do your web page designing. Your visitors will really thank you for it.

Search Engines really are different – just like detergents

Dogpile, the meta search engine, has come out with a new tool that compares the major search engines. It shows that for most keyword queries the three major search engines, Google, Yahoo! and MSN Search, will produce different results with not too much overlap among them. It then goes on to suggest that this is an argument for using a meta search engine like Dogpile to make sure that important references are not missed.

This subject has started a lively debate on the Cre8asite Forums under the title Search Engines really are different. Bill Slawski, an Administrator there, has raised a question about the size of the samples used to prove the Dogpile assertions and whether they can be unbiased since they have a stake in the outcome of this analysis. There then is quite a discussion on how different search engines are coping with some popular queries. Does it all confirm the Dogpile view or not?

I see all this in a different light. The search engines reveal little of their methodology apart from saying what they don’t like in their Terms of Service. Each of them is its own ‘black box’ with its own magic. It’s very much like detergents. So it’s all become a marketing game. It’s all about perceptions of how each search engine performs relative to your own needs. What counts is the packaging now. You can buy the clean lines of a Google search page. Or you can buy the Swiss Army knife package of a Yahoo! or MSN Search portal with lots of other ways you may find the information you are looking for. You even now have Ask.com making itself available to a whole series of other portals as their own house brand.

So if it’s all marketing, do you accept the Dogpile way of doing things. It’s almost like the Consumer Reports Best Buy approach. Can we try to get any closer to what is really going on.

The following picture may help to explain what is really happening. You are aware of the Web with all the billions of web pages that you can explore with your browser. Some of them have fine images or flash animations that really are very informative. Search engines don’t see any of that richness. Imagine there’s a parallel universe that contains a binary file version of each web page that exists on the Web. Whenever you create a web page, a corresponding binary file is created in the parallel universe. Search engines don’t look at a web page as a human does. They examine this binary file version of each web page. Search engines then are comparing these binary files.

No one except for the search engine techies knows exactly how the search engine spider looks at the binary file. However people skilled in search engine optimization try to guess and make sure that the binary file version of their web page has text data prominently included in the binary file. Even experts aren’t exactly sure how to do this. The vast majority of web pages are not viewed in this light at all so the binary file is whatever it happens to be.

Different search engines are handling the binary files in different ways so it is not surprising that they come up with different web pages for searches for particular keywords. Interestingly in the Cre8asite thread, Bill Slawski compared searches for CSS. Since such pages are more likely to be written by technical experts, they are more likely to be able to prepare more search engine friendly binary files associated with their web pages. He found there was more search engine overlap among these web pages.

So if you’re searching a technical area where web page constructors know how to ensure the binary file will reflect the web page’s content, then search engines are more likely to all home in on the same ‘relevant’ web pages. Such technical areas are only a miniscule fraction of the total Web.

More often each search engine is grabbing its own guess at what are the most relevant binary files (and thus the associated web pages) for particular keyword searches. Depending on which area you’re dealing with, one search engine’s way of grabbing may work better than another’s. If you don’t have the time to think deeply about this, the Dogpile meta search engine may be a more robust way of ensuring that usually your keyword searches will work well for you. It’s like buying the three top detergents and using some of each in your wash. On average you should be better off than if you’d chosen the worst one for your wash. It may also work for keyword searches.

Tags: meta search engines, relevancy

The Internet Explorer 6 Peekaboo Bug

Peekaboo! It’s a bug! Did you see it? Until today, I didn’t know it was there … and now it’s no longer there.

In case you are not sure whether you saw it or not, you may find today’s true life story instructive. The Strategic Marketing Montreal website has been recently upgraded using CSS style sheets and in accordance with web standards. Design was mostly checked with Mozilla Firefox and then certain well-known hacks were added to make sure the design appeared correctly in Internet Explorer. A fairly large number of people checked the website and all pronounced it satisfactory in the standard browsers.

Yesterday a Newsletter was added to the website entitled, “Small Is Beautiful Websites“. As usual an e-mail advice was sent to some 750 readers. Within three hours, Will Johnson of Net Profit Now contacted SMM to point out that small sections of the web page would occasionally disappear when viewed with Internet Explorer 6. At first it was difficult to find the conditions under which this happened, but in certain situations moving the mouse over a hyperlink could cause another small section of the web page to go white. Neither he nor I could understand this weird and baffling phenomenon.

Luckily the strongest force of the Internet, the power of connections, came into play. The problem was described on Cre8asite Forums. Within 20 minutes, Tam (Tamsin Stone), a UK web designer, had suggested that this was the Internet Explorer 6 Peekaboo Bug. Help came from the PositionIsEverything website of John Gallant and Holly Bergevin. Within another 20 minutes the Holly Hack had been added to the CSS stylesheet and the Internet Explorer 6 Peekaboo Bug was no more.

In this case, a height correction seems to have done the trick. The Holly Hack involved adding the following code to the CSS file:
/* Hides from IE5-mac */
* html div#content {height: 1%;}
/* End hide from IE5-mac */ /*— Holly Hack for IE 6 Peekaboo bug —*/
The explanation for this code can be found on the John and Holly website.

It’s unfortunate that Internet Explorer 6 does not follow the standards so that such hacks must be devised. By now Microsoft has created for itself such legacy problems that no solution is possible. All the world can do is patch things up when they come apart. In this case, no great harm was done since – Now you see it, now you don’t. Peekaboo.

Tags: Internet Explorer, peekaboo bug

Small Is Beautiful – True for Websites Too

Two newsletters in July from Jakob Nielsen triggered the latest SMM Newsletter. Jacob Nielsen is one of the two world-known gurus on Usability of websites. Usability deals with the ease with which website visitors can do what they want to do on the website. The first Nielsen newsletter dealt with web pages that are too big and force the visitor to scroll around to see all the web page. The second Nielsen newsletter looked at the Amazon e-commerce website. It works well for Amazon but is far too complex according to Nielsen and should not be regarded as a model for any other company. These thoughts led to the latest SMM Newsletter published on August 1st entitled, ” Small Is Beautiful Websites“. This discusses how to build an effective website by building up from an essential minimum web page. The method is similar to the Zero Base approach to Budgeting that was in vogue some 30 years ago.

In a surprising coincidence, this topic seems to be in the air at the moment. The other key guru for website Usability, Jared Spool, has just advised in his August 1st newsletter that a paper written by Gerry McGovern has been added to the UIE website. The title is “Web Content Management is Not Data Management“. One key concept here is that most websites are far too big and ineffective. The following quote is particularly apt:

I have worked with many organizations over the years who have significantly reduced the size of their websites and saw much greater success because of it. The wrong content gets in the way of the right content. For every 100 documents of content your organization produces, chances are that .. 5 of them have the potential to be killer web content. If you can develop the skill to identify those five killer web documents, polish them until they shine, and publish them separately from the other 95, you have a very bright future in front of you.

The fact that the Internet can transfer huge bandwidths of rich media material from A to B does not mean this should be done. The other key strength of the Internet is that people can find each other, even when they may not realize the other exists. It’s a question of connections – Eager Purchasers finding Potential Suppliers. The well constructed website can facilitate this process of making connections.

It’s not a question of big budgets. It’s a question of applying the budget in the most effective way. The Small Is Beautiful book over 30 years ago suggested that national economies should sparingly and more effectively use dwindling resources. The same principle should apply to the budget to be invested in a website.

Tags: Small Is Beautiful, website